Tag | Website Review

How to Develop a Website Emergency Plan (Step 1)

How to Develop a Website Emergency Plan (Step 1)

Sep 2nd, 20091 Comment

Understanding what makes your website work
All website owners should have a plan for getting their site back online in case of an emergency. To develop

Content Review Workshop  – Defining your online customer service standards

Content Review Workshop – Defining your online customer service standards

Aug 27th, 2009No Comments

Day 4: Serving customers is a required activity for everyone in business. There are certainly differences in the method for providing service to online vs. offline customers, however you should provide customer service in a consistent and predictable manner for all customers. Here are a few tips for defining and supporting your customer service standards in your website content

Content Review Workshop – Using Content to Create Trust & Build Confidence

Content Review Workshop – Using Content to Create Trust & Build Confidence

Aug 26th, 20091 Comment

Day 3: Using Content to Create Trust & Build Confidence
When a new visitor visits your website there are many questions that they need answered as

Content Review Workshop – Customer Focused Content Planning

Content Review Workshop – Customer Focused Content Planning

Aug 25th, 2009No Comments

Day 2: Developing a Customer Focused Content Plan
Taking inventory of your existing content is the first step toward ensuring that your website content provides value

Content Review Workshop – The Content Audit

Content Review Workshop – The Content Audit

Aug 24th, 2009No Comments

Day 1: The Content Audit
Every website owner should review their website periodically to ensure that the content is up-to-date, relevant to their target audience

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